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Call center agent (Fluent German) Kerkrade, in Netherlands

Position is open for 251 daysAvailable positions: 3/3Salary: from 12.28€/h
Call center agent (Fluent German)

GreenPower Customer Service NV

Kerkrade, Netherlands

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Job description

Our partner company GreenPower is currently looking for call center agents to join its customer service team. 

Are you a natural people person and have fluent German skills? You are looking for a stable job in customer service with possibly of fixed contract? This will be the right offer for you! 

As a call center agent your daily tasks will include: 

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns;
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support;
  • Call clients and customers to inform them about the company’s new products, services, and policies;
  • Guide callers through troubleshooting, navigating the company site, or using the products or services;
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items;
  • Collaborate with other call center professionals to improve customer service.

This is a long-term, full-time position. Work is organized in shifts (from 8:00 to 20:00), the call center is open all 7 days. Average of 40 working hours a week with a possibility of overtime.  Hour rate is 10.96 + 112%= € 12.28 gross.  

After 6 months you will get direct contact with the company. 

Work and accommodation are in the Netherlands,  you will work with German call center clients.

accessibility

Skills

  • CV in German will be required to apply for this position; 
  • A motivation letter in German is mandatory; 
  • Strong German communication skills, both written and verbal; 
  • Previous customer service experience will be an advantage; 
  • Great active listening skills;
  • A patient and empathetic attitude;
  • Strong time management and organizational skills;
  • Adaptability and flexibility;
  • Comfortable working in fast-paced environments;
  • Computer literacy
  • Ability to stay in the Netherlands for the long term. 

language

Language

Fluent German language skills (both written and verbal).